FAQ

SHOPPING INFORMATION

Delivery charges for orders from the Online Shop?

  • English: Shipping fees are calculated automatically at checkout based on the total weight of your order, the destination address, and the selected courier service.

  • Indonesian: Biaya pengiriman dihitung secara otomatis saat checkout berdasarkan total berat pesanan, alamat tujuan, dan layanan kurir yang Anda pilih.

  • English: Standard delivery usually takes 2–5 business days depending on your location. For pre-order or custom items, delivery may take up to 10 business days as specified on the product page.

  • Indonesian: Pengiriman standar biasanya memakan waktu 2–5 hari kerja tergantung lokasi Anda. Untuk produk pre-order atau custom, pengiriman dapat memakan waktu hingga 10 hari kerja sesuai keterangan pada halaman produk.

  • English: Once your order is placed, you will receive an order confirmation email containing your order details and payment instructions. After payment is verified, we will process, pack, and hand over your order to the courier. You will receive another notification with a tracking number as soon as the package ships.

  • Indonesian: Setelah Anda membuat pesanan, Anda akan menerima email konfirmasi pesanan yang berisi rincian pesanan dan instruksi pembayaran. Setelah pembayaran diverifikasi, kami akan memproses, mengemas, dan menyerahkan pesanan ke kurir. Anda akan menerima notifikasi beserta nomor resi segera setelah paket dikirim.

  • English: Yes, a digital invoice will be automatically sent to your registered email address right after your order is confirmed. You can also view and download your invoice anytime from your account dashboard under "Orders".

  • Indonesian: Ya, faktur/bukti pembelian digital akan dikirimkan secara otomatis ke alamat email Anda setelah pesanan dikonfirmasi. Anda juga dapat melihat dan mengunduh faktur kapan saja melalui dasbor akun Anda di bagian "Orders".

    • PAYMENT INFORMATION

    When the order payment is taken of my bank account?

  • English: For Direct Bank Transfer, payment is deducted when you manually transfer the funds to our account. For automated payment methods, the amount is deducted immediately upon transaction authorization.

  • Indonesian: Untuk Transfer Bank Manual, dana dipotong saat Anda melakukan transfer secara manual ke rekening kami. Untuk metode pembayaran otomatis, dana akan langsung dipotong segera setelah transaksi diotorisasi.

  • English: A Wishlist allows you to save your favorite products so you can easily find and purchase them later, or keep track of items you are interested in.

  • Indonesian: Wishlist (Daftar Keinginan) memungkinkan Anda menyimpan produk favorit agar mudah ditemukan dan dibeli di lain waktu, atau memantau produk yang menarik minat Anda.

  • English: Please contact our Customer Support team within 48 hours of receiving your package. Provide your order number along with an unboxing video and clear photos of the damaged or incorrect item for a quick replacement or refund.

  • Indonesian: Silakan hubungi tim Layanan Pelanggan kami dalam waktu 2x24 jam setelah paket diterima. Sertakan nomor pesanan beserta video unboxing dan foto jelas dari produk yang rusak atau salah untuk proses penggantian atau pengembalian dana secara cepat.

  • English: You can modify or cancel your order as long as it has not been processed or shipped. Please reach out to our support team as soon as possible with your order details to request changes.

  • Indonesian: Anda dapat mengubah atau membatalkan pesanan selama pesanan belum diproses atau dikirim. Silakan hubungi tim layanan pelanggan kami secepat mungkin dengan menyertakan rincian pesanan Anda.

  • English: Package tracking allows you to monitor the real-time shipping status and location of your parcel using the provided tracking/waybill number once it has been dispatched by the courier.

  • Indonesian: Package tracking (Lacak Paket) memungkinkan Anda memantau status pengiriman dan lokasi paket secara real-time menggunakan nomor resi yang diberikan setelah paket dikirim oleh kurir.